Front Office Manager

Application Deadline: 30/09/2019

Job title Front Office Manager
Department Front office
Report to Operations Director
Employment status Fulltime
Application Deadline 30/09/2019
Job Location On board



The Victoria Mekong is a brand new 35-cabins River Cruise Ship that will be launched in December 2019. She will sail weekly between Can Tho in Vietnam and Phnom Penh in Cambodia, under Vietnamese flag. She will be the first of a fleet to be developed in the coming years. Victoria Mekong Cruises is a Joint Venture between Thien Minh Group and a major Tour Operator in UK. A very exciting and dynamic company.


General information

  • Department: Front Office
  • Reports to: Director of Operations
  • Liaising with: All Department Heads / Nautical team / Purchasing Manager
  • Subordinates: Receptionists / Spa Therapists
  • Location: On board the ship, traveling between Vietnam and Cambodia

Principal responsibilities

The FOM is responsible for global hospitality experience and Accountable for making smooth operation and related activities within FO and with other departments.



Major task

  • Understand, implement and coordinate all instructions and guidelines, according to company standards.
  • Adhere to existing working practices, methods, procedures, undertake relevant training and development activities and to respond positively to new and alternative systems.
  • Provide information and assistance to the Guests and anticipate and/or identify needs to achieve maximum Guest satisfaction.


  • Greet the Guests as they enter/depart and complete check-in/out procedures. Responsible for Guests welcome procedures.
  • Learn the names and personally recognize the Guests and their cabins, memorize their habit, preference & requirements
  • Maintain high visibility in lobby/library/front desk area, projecting a professional and polished appearance (according to our standards) and contributing to the overall ambiance of hospitality.
  • Being able to answer any questions by Guests in relation with services on board, ship facilities, timings of meals, departure time for sightseeing and any other aspect of the cruise.
  • Taking and passing on messages to Guests.
  • Deal with special requests from Guests, complaints or problems, and report them
  • Manage spa facilities schedule and booking. Monitor treatment quality, hygiene practice and overall cleanliness
  • Assist the Cruise Manager in program & itineraries updating, editing & distributing.
  • Assist all departments in sending requisitions, purchasing orders to stores & offices
  • Responsible for retail: Guests purchases on board & procurement
  • Liaise between departments and provide clerical support. Work with all departments to maintain open communication channels to anticipate and satisfy Guest’s needs and demands
  • Attend any onboard event & meeting where presence is required. Assist with supplies & luggage delivery, crew quarter maintenance & cleanliness.

Team Management

  • Monitoring department working schedule and assigning of tasks to insure a proper coverage of every shift (including night duty) and sufficient number of staff when required
  • Managing and keeping all personnel records, daily and monthly roster, duties assigned record, and operation inventory records.
  • Preparing and managing staff training, learning and personal development programs, performance appraisal and its related documents
  • Assist the Director of Operations in department employee procedures (recruitment, leaves, training plan, corrective actions, promotion & transfer)

Financial Management

  • Managing operational activities; budget, payroll, and other related activities. Taking every responsibilities and accountabilities for FO & Spa Department.
  • Supervise bills preparation, distribution and payment.
  • Prepare operational expenses report & cash record for every cruises
  • Assist the Director of Operations in monitoring and managing costs for all operational expenditure
  • Any other duties as assigned by the Company.


  • Degree in Hospitality or related field from an accredited college or university
  • 4 or more years management experience in a 3 to 5 star hotel or cruise ship
  • Knowledge of the principles and processes for providing customer and personal services.
  • Ability to manage a Vietnamese and international staff in a positive and productive manner by motivating, developing and managing employees as they work.
  • Ability to read, write and speak English clearly and distinctly. Additional languages are a plus.
  • All applicants must have the ability to obtain required visas


  • Good morale, hard-working, enthusiasm, team work spirit


  • Victoria Mekong Cruise’s comprehensive remuneration package


Please submit your resume, portfolio and letter of interest to HR here.

Source: Victoria Mekong
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