Restaurant & Bar Manager

Application Deadline: 30/09/2019

Job title Restaurant & Bar Manager
Department F&B
Report to Operations Director
Employment status Fulltime
Application Deadline 30/09/2019
Job Location On board

 

ABOUT COMPANY

The Victoria Mekong is a brand new 35-cabins River Cruise Ship that will be launched in December 2019. She will sail weekly between Can Tho in Vietnam and Phnom Penh in Cambodia, under Vietnamese flag. She will be the first of a fleet to be developed in the coming years. Victoria Mekong Cruises is a Joint Venture between Thien Minh Group and a major Tour Operator in UK. A very exciting and dynamic company.

POSITION PURPOSE

General information

  • Reports to: Director of Operations
  • Liaising with All Department Heads / Nautical team / Purchasing Manager
  • Subordinates: F&B Staff
  • Location: On board the ship, travelling between Vietnam and Cambodia

Principal responsibilities

The Restaurant & Bar Manager is responsible for global FB experience. Accountable for making smooth operation and related activities within FB department and with other departments, including kitchen.

DURATION

RESPONSIBILITIES

Major tasks

  • Understand, implement and coordinate all instructions and guidelines, according to company standards.
  • Provide information and assistance to the Guests and anticipate and/or identify needs to achieve maximum guest satisfaction.
  • Adhere to existing working practices, methods, procedures, undertake relevant training and development

Operations

  • Monitor compliance with health and safety regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Insure team follows all preparations & cleaning methods needed for the area (Dining room, pantry, Lounge & sundeck) before and after every service.
  • Develop knowledge of the menus to be able answering questions about menu items, making recommendations upon request.
  • Supervise staff in F&B serving with sanitation and safety procedures. Observe and evaluate team and work procedures to ensure quality standards and service, and complete disciplinary write-ups.
  • Identify Guests along the cruise and memorize their habit & preference. Deal with special requirements. Resolve Guests possible complaints regarding F&B service and report them. Investigate and resolve complaints regarding food quality, service or accommodations.
  • Work with all departments to maintain maximum rapport and open communication channels to anticipate and satisfy guest’s needs and demands
  • Communicate to management any and all occurrences involving staff or guests in the FB Department that require attention.
  • Attend any onboard event & meeting where presence is required. Assist with supplies & luggage delivery, crew quarter maintenance & cleanliness.
  • Assist the Director of Operations in monitoring and managing costs, expenditure, personnel and operation as related to the F&B Department.

Team Management

  • Monitoring department working schedule and assigning of tasks to insure a proper coverage of every shift (including night duty) and sufficient number of staff when required
  • Managing and keeping all personnel records, daily and monthly roster, duties assigned record, and operation inventory records.
  • Preparing and managing staff training, learning and personal development programs, performance appraisal and its related documents
  • Assist the Director of Operations in department employee procedures (recruitment, leaves, training plan, corrective actions, promotion & transfer)

Financial Management

  • Organize Beverages procurement and supplying. Presence during delivery and checking of every item.
  • Managing F&B department’s financial activities; budget, payroll, and other related activities. Taking every responsibilities and accountabilities for F&B Department.
  • Supervise inventories of beverage & equipment, breakage & wastage record
  • Any other duties as assigned by the Company.

QUALIFICATIONS AND EXPERIENCE

  • Degree in Hospitality or related field from an accredited college or university
  • 4 or more years management experience in a 3 to 5 star hotel or cruise ship
  • Knowledge of the principles and processes for providing customer and personal services.
  • Ability to manage a Vietnamese and international staff in a positive and productive manner by motivating, developing and managing employees as they work.
  • Ability to read, write and speak English clearly and distinctly. Ability to communicate in additional languages is a plus.
  • All applicants must have the ability to obtain required visas

OTHER SKILLS REQUIREMENTS & ATTRIBUTES

  • Good morale, hard-working, enthusiasm, team work spirit

WHAT WE OFFER

  • Victoria Mekong Cruise’s comprehensive remuneration package

 

Please submit your resume, portfolio and letter of interest to HR here.

Source: Victoria Mekong
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